Privacy Policy
The Personal Data Protection Notice (“the Notice”) is issued pursuant to the Personal Data Protection Act 2010 (“the Act”) to regulate the collection and processing of your Personal Data by Medix Wellness Sdn. Bhd. 202201033212 (1478909-D), its subsidiaries, associates, affiliates (collectively referred to as “DR4U”, “We”, “Our” or “Us”).
We value the trust You place in Us and uphold the highest standards for secure transactions and customer information privacy. By visiting our Website or using our App, You agree to this Privacy Policy.
Scope of Policy
This Privacy Policy applies to the DR4U Website and mobile application. It governs how we collect, use, disclose, and safeguard your personal data.
Information We Collect
1. Personal Information
- Name
- Gender
- Mailing Address
- Telephone Number
- Email Address
- Occupation / Profession
- Employer Information
- Payment Information (processed securely via payment gateway)
- Health-related information such as medical history, allergies, BMI, symptoms, and other relevant medical data
2. Demographic Information
Postcode, age, income range, and survey responses.
3. Indirect Information
IP address, browser type, operating system, usage patterns, cookies, and analytics data.
Use of Information
- To provide healthcare and related services
- To process appointments, consultations, and transactions
- To facilitate payment and billing
- To communicate updates and respond to inquiries
- To improve our services and user experience
- To comply with legal obligations
- To prevent fraud or illegal activities
Disclosure of Information
We may disclose personal information to:
- Medical practitioners and healthcare professionals engaged by us
- Authorized service providers (IT, payment processors, etc.)
- Insurance providers or Third-Party Administrators (TPA)
- Regulatory or law enforcement authorities when required by law
We do not sell your personal data.
Security Measures
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction.
Cookies and Tracking Technologies
Our Website/App uses cookies and analytics tools to enhance user experience and analyze trends. You may disable cookies in your browser settings, though this may affect certain features.
Access and Updates
You may access, review, update, or delete your personal information by logging into your account. We may verify your identity before making changes.
Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Continued use of our Website/App constitutes acceptance of the updated policy.
Contact Information
Medix Wellness Sdn. Bhd. 202201033212 (1478909-D)
Email: medix.wellness@aim-net.com.my
Address: No.18, Jalan Balam, Off Jalan Ipoh 51100 Kuala Lumpur Malaysia